Payments

This is documentation about the page Betalningar that you can reach by logging in and clicking on Konton & Betalningar > Att godkänna in the left sidebar.

While it's not possible to initiate arbitrary payments through the Payments app, other Dooer apps like Dooer Salary and Dooer Accounting can create payments for you to approve and send to the bank through the Payments app.

You will find payments that you need to handle under Att godkänna.

FAQ

How do I make a payment?

You can't make arbitrary payments through the Dooer Bank app, instead other Dooer apps (such as Dooer Accounting) can make payments for you to approve and send to the bank.

Approve pending payments like so:

1. Go to the page Betalningar > Att godkänna.
2. Tick the checkbox next to the payment(s) you want to approve.
3. Click the blue button "Godkänn betalningar".
4. When you have selected the payments you want to send to the bank, you need to choose which account to make the payments from if you have multiple bank accounts available. If you don't have multiple bank accounts available, you don't need to answer this question and will automatically proceed to the next step.
5. Authenticate yourself to the bank with mobile BankID according to the instructions on the screen. You may need to scan a QR code displayed by Dooer with your BankID app to complete the authentication.
6. Dooer registers the payments with your bank. If the bank requires it, you need to sign new payment recipients you are making payments to. If this is required, information and instructions are displayed on the screen in Dooer.
7. Once the payments have been registered with the bank, you need to sign the payments for the bank to execute them for you. Follow the instructions on the screen in Dooer to sign the payments.

How do I mark a payment as manually paid?

If you have a pending payment in Dooer that you have in fact manually paid outside of Dooer, e.g. through your Internet banking service, you can mark the payment as manually paid like so:

1. Go to the page Betalningar.
2. Tick the checkbox next to the payment you want to mark as manually paid.
3. Click Fler handlingar and then Markera som manuellt betald.
4. Enter the date the payment was made in the field Faktiskt transaktionsdatum.
5. Click Markera betalning som manuellt betald to register the payment as completed in Dooer.

How do I delete a pending payment?

If you have a pending payment in Dooer that you want to remove from the list, you can do so like this:

1. Go to the page Betalningar.
2. Tick the checkbox next to the payment you want to remove.
3. Click Fler handlingar and then Ta bort.
4. Confirm the removal by clicking Ta bort betalning.

What do the different payment statuses mean?

These are the possible payment statuses and their meaning:

• Att godkänna (To Approve)
  This status is used for payments you have to handle. You can choose to pay them or delete them.

• Skickad till banken (Sent to the Bank)
  This status is set on payments you have sent to the bank from Dooer. Filter the list of payments by this status if you want to see the payments you have sent to the bank from Dooer.

• Manuellt betald (Manually Paid)
  This status is set on payments you have marked as manually paid outside of Dooer in Dooer.

• Borttagen (Deleted)
  This status is set on payments that have been deleted without being paid in Dooer.

How do I change the payment date on a pending payment?

If you want to change the payment date of a pending payment, do like this:

1. Go to the page Betalningar.
2. Click on the payment you want to change the payment date for.
3. In the modal dialog that appears, click Fler handlingar in the lower right corner and select Ändra betalningsdatum.
4. Enter the new payment date and click Ändra betalnings datum.

If you want to change the payment date on a pending payment, do so by first opening the document view and then clicking the button Fler handlingar and Ändra betaldatum. Enter the date you want to change to and click Ändra betaldatum.

Is there a limit on how large payments I can send via Dooer?

Yes, Dooer has a limit of a maximum of 200,000 SEK. Beyond this, banks themselves may have different maximum limits for transfers and payments.

Can I send payments via Paypal?

No, it is not possible to send payments from Dooer via Paypal. If you have made a payment via Paypal yourself, mark the payment as Manuellt betald in Dooer.

How long does it take before a payment order is created in the bank?

If you create a payment order through Dooer and sign it with BankID, it should take effect immediately with your Internet bank. You should be able to see it as an upcoming payment order when logging into your Internet bank.

You can also see that the order receives the correct status by selecting "Konton & betalningar" in the sidebar in Dooer and in the "Status" column choose "Skickad till banken".