Get Started

You can find Dooer’s web app at go.dooer.com.

You log in by entering your personal identification number (personnummer) or the email address associated with your user account. Once you have authenticated with BankID or a password, you will be logged into the web app and can start working with your Dooer apps.

If you have multiple companies associated with your user account, you choose which company you want to log into after you have authenticated with BankID or a password.

Switch organization

When you are logged in, you can switch between the organizations you have access to by clicking on the small gear icon that you find at the top of the left side menu. There you select the organization you want to switch to.

FAQ

How can I get support?

If you have any technical questions regarding Dooer or its products, you’re more than welcome to reach out to Dooer’s support team. The easiest way to do so is through the “Meddelanden” feature in the Dooer app. To send a message, do like this:

When logged into Dooer, select “Meddelanden” in the sidebar.
Click the green button “Ny konversation” in the upper right corner.
Make sure the “Till” dropdown in the bottom of the modal dialog says “Dooer”.
Now you can send a message and it will reach Dooer’s support team.

If you experience technical issues with the product, we encourage you to provide as much details as possible and to describe the steps you took to trigger the issue. You’re also encouraged you to attach a screenshot if relevant as that can help in understanding the issue more easily.

If you don’t already have an account, you can reach out via email to hej@dooer.com.

Please note that we do currently not offer phone support, nor guidance regarding your bookkeeping. For that we encourage seeking outside guidance, or to upgrade your Dooer account to a paid plan via our sister company Voitto which provides complete bookkeeping services using the Dooer platform.

Do you have a mobile app?

Currently, we do not have apps for Android or iOS; we focus 100% on ensuring our web app supports everything you as a business owner might need. We might release a mobile app in the future, but as of now, we have no information on this.

Why no email invitations?

If an email invitation doesn’t reach the recipient, there could be several reasons. The most common is that the invitation has landed in the recipient’s spam folder. Another reason could be that you’ve filled in the email address in a way that our system does not recognize. If you fill in, for example, FirstName LastName <recipient@domain.com>, which is common in email programs, you need to change it to just the email address, i.e., recipient@domain.com.

How to log in with a password?

If you want to log in to Dooer with an email address and password instead of BankID, you can create an email user as follows:

Once you are logged in, go to Användarinställningar and note the email address in the system (in the field “E-postadress”).
Then go to the page Återställ lösenord.
Enter your email address there and click “Skicka mig instruktioner”.
Follow the instructions in the email you receive.

If you don’t receive an email within a few minutes, double-check that it hasn’t landed in your spam filter.

How do I transfer ownership of a Dooer account?

At the moment you cannot do this from within the Dooer app. If you have followed the instructions to add the future owner as a user, then you can contact Dooer support (through a message in the Dooer app) and confirm that you want to transfer ownership and we can help you.

Does Dooer have a public API?

Yes, Dooer has a public REST API which currently exposes the functionality of the following products:

Dooer Sales (Försäljning)

It is currently not possible to use the public API for other products such as Dooer Accounting (Bokföring) or Dooer Billing (Dooer Fakturering) at the moment. Our goal is to expose all functionality through an API, but at the moment there is no plan for when this might be available.

You can find the technical documentation for the public API here.

How invite someone who already has a Dooer account?

If you want to invite someone who already has a Dooer account, you should make sure to invite this person using the email address that they’re already using in their own account. If you do not do this, there is a risk that when they accept your invitation, the system will detect that their personnummer is connected with another user (with another email) and they cannot successfully add your account to their login.

To invite an exiting Dooer user, please ask the user to provide you with their current email address. If they do not know which email address is associated with their account, you can ask them to go to this link after they have logged in. There they can see their email address.

Now you can send an invitation by going to this page in your account, click “Bjud in användare” in the upper right corner and follow the instructions.